Support
Need help?
Three ways to get help: ask our AI helper, text us, or send us a message.
Ask TSB Help
AI assistant · up to 20 messages a day
Never share passwords or card numbers in chat.
Text us
Prefer to text? Message us at (347) 674-0533
Text usText only. We reply within 1 business day.
Email us
tsbcardssupport@gmail.com
We reply within one day.
Common questions
How do I cancel?
Go to your Profile page, find the membership section, and tap "Switch plan or manage subscription". You can cancel any time there.
How does buyer protection work?
When you buy a card, we hold your payment — the seller isn't paid yet. The seller has 5 days to ship with tracking. They're paid only after you tap "Confirm received", or 3 days after delivery.
What if my card never arrives?
If the seller doesn't ship with a tracking scan within 5 days, you're refunded automatically. If it shipped but never arrived, tap "Report a problem" on the order in My Activity and a person will review it.
How do I get a refund?
For an order, use "Report a problem" in My Activity. For your membership, our guarantee is simple: if you are not happy, we will give you your money back — send us a message below with the topic "Payment or refund".